Return, Refund & Cancellation Policy
Welcome to House of Sunehari! We take utmost care in handcrafting every piece for you. Please read our policies carefully before placing an order.
1. Order Cancellation Policy
Cancellation Window:
If you wish to cancel your order, you must do so within 48 hours of placing it, or strictly before the order has been shipped.
How to Cancel:
You can easily initiate the cancellation by emailing us at houseofsunehari@gmail.com and by website.
Processing Fee:
A nominal 4% processing fee will be deducted from your refund amount for eligible cancellations due to payment gateway charges.
2. Returns & Store Credit Policy
Eligibility:- Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any returns.
Store Credit Only:- Refunds for general returns (other than wrong/damaged products) are strictly made only in the form of a Store Credit.
Timeline for Store Credit:- Store Credit will be shared once the order is successfully picked up from the customer.
Marketplace Purchases: -Please note, products from our brand bought from other marketplaces (like Flipkart, Myntra, etc.) are not eligible for any return or exchange at our store or website.
IMPORTANT NOTE FOR HANDCRAFTED PRODUCTS:
Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
3. Damaged, Defective, or Missing Products
Reporting Timeline:- In case of any damaged, defective, or missing products in your order, kindly reach out to us via email within 24 hours of delivery. We will not be able to help you if this timeline is exceeded.
Evidence:- In the event of damaged merchandise, please share clear images and details through the provided link/email. Further steps for replacement, store credit, or a full money refund will be communicated accordingly.
4. Exchange Policy
We provide exchanges under the following conditions:-
Defects: Applicable for manufacturing defects and product damage. This must be reported to us within 12 hours of receiving the product via email at houseofsunehari@gmail.com.
Condition of the Item:- The returned item must be unused, unwashed, and in its original packaging, with all tags still securely attached.
Final Authority:- The company holds the authority to make the final decision in any dispute case.
5. Refunds Timeline & Process
General Timelines:- Refunds take approximately 7 to 14 working days overall to process completely.
Money Refunds vs. Store Credit:- We only issue direct money refunds to the original mode of payment in the case of Wrong or Damaged products being delivered. In any other case, refunds are made strictly in the form of Store Credit.
Step-by-Step Refund Process:-
1. Returns take approximately 12 to 14 working days to reach our company warehouse.
2. Once reached, it takes 1 to 2 working days for our in-house team to thoroughly inspect the item.
3. Post-inspection, it takes 2 to 3 business days to process the refund internally.
4. Finally, the bank or payment portal takes an additional 2 to 3 business days to reflect the amount in your account.
